Reference

How We Handle Policy and Accountability

We keep our legal stance plain and readable. Your account, your data, your payment history through bKash, Nagad or Rocket — all handled under clear policies you can check anytime. Availability depends on your local law and eligible regions.

Policy TransparencyData HandlingAccount RightsCookie DisclosureRegional Eligibility
Browse the Lobby Read FAQ
alion How We Handle Policy and Accountability
REACH OUR POLICY TEAM

Contact Paths for Legal and Data Queries

If you have a question about your rights, data handling or account eligibility, reach us through any of the channels below. We handle policy queries separately from general account help so your request goes to someone who can actually resolve it.

Live Chat Open the chat widget from any page on our site. Select the policy or data category from the dropdown so your message routes directly to the legal team rather than general support. Available around the clock.
Email Send your request to the address shown in your account settings under the legal section. Include your registered mobile number or account ID so we can locate your records without extra back-and-forth.
In-App Request From your account dashboard, tap the data request option under settings. This generates a structured form that covers deletion, export or correction — whichever you need — and timestamps your submission automatically.
HOW WE PROTECT YOU

Data Handling, Security and Account Practices

We want you to understand exactly what happens behind the scenes when you use your account, make a deposit via Nagad or request a withdrawal through Rocket. Below are the six areas we actively manage to keep your information safe and your rights respected.

Data Encryption

Every piece of information you submit — from registration details to bKash transaction confirmations — travels through encrypted channels. We store sensitive fields in hashed form so raw values are never exposed, even internally.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. No tracking cookies are shared with advertisers. You can clear or block them from your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and withdrawal requests. If we detect access from an unfamiliar device or location, we temporarily lock the session and send you a verification prompt via your registered mobile number.

Data Retention

We keep transaction records and identity documents for as long as required by applicable regulations in your region. Once that period ends, or if you request deletion and no legal obligation prevents it, we remove your data permanently.

Change Requests

You can update personal details — name, email, mobile number — from your account settings. For changes that affect verification status, such as updating your ID document, submit a request through the in-app form and our team reviews it.

Who to Contact

For data export, correction or deletion, use the live chat policy channel or the in-app request form. Reference your account ID in every message. We confirm receipt and provide a resolution timeline so you know exactly where things stand.

Common Questions About Policy and Data Rights

Below are the questions we receive most often about legal matters, data handling and account eligibility. Each answer is specific to how we operate — not generic advice.

Yes. Use the in-app data request form or contact our policy team via live chat. Include your account ID and registered mobile number. We compile your stored data and send it to your registered email within a reasonable timeframe.

Once you request closure, we deactivate access immediately. Personal data is retained only as long as local regulations require — typically for transaction audit purposes. After that period, we permanently delete your records and confirm via email.

We do not sell or share personal data with advertisers or unrelated third parties. Data may be disclosed only where required by law enforcement in your jurisdiction, or to payment processors like bKash, Nagad or Rocket to complete your transactions.

Session cookies keep you logged in. Preference cookies remember your layout and language. We do not use advertising trackers. You can disable cookies in your browser, though this may require you to log in each session manually.

Transaction records are retained for the period required under applicable financial regulations in your region. You can view your full deposit and withdrawal history from your account wallet section at any time while your account is active.

Contact us immediately through live chat and select the security category. We lock the account to prevent further activity, verify your identity through OTP, and investigate the flagged transactions. You receive updates via your registered mobile number.

Yes. Access depends entirely on your local law and eligible regions. We do not make legal determinations on your behalf. It is your responsibility to verify that using our platform is permitted where you reside before creating an account.

Go to account settings and select the personal details section. For email changes, we send a confirmation link to both old and new addresses. For mobile number changes tied to bKash or Rocket verification, submit an in-app request with updated ID.

Submit a dispute through the in-app request form or email our policy team. Include your account ID, the decision reference and your reasoning. We review disputes individually and respond with an outcome and explanation within a stated timeframe.

All current policy documents are available on this page. Each document shows a revision date at the top. When we make material changes, we notify you through email or an in-app message linked to your registered account before the update takes effect.

Related pages

alion Bangladesh Blackjack Bangladesh Live alion App Hunza Peak Prize FAQ