Reference

Terms Conditions at alion

These terms govern how you use your alion account, deposit through bKash, Nagad or Rocket, access games, and request withdrawals. By creating an account you agree to these conditions, which apply where local law and eligible regions permit access.

Account rulesWallet conditionsEligibility by regionWithdrawal processDispute steps

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POLICY CONTACT PATHS

How to Reach Us About These Terms

If any clause here is unclear or you need to exercise a right described in these conditions, our support channels are open for you. Raise a query through any of the paths below and reference the specific section number so we can route your request to the right team without delay.

Live Chat Open the chat widget from any page on alion. A support agent can clarify term meanings, walk you through a dispute submission, or confirm which clauses apply to your region. Available around the clock so you never wait for hours

Email Send your query to our support address with your account username and the section number you need help with. We aim to respond within one working day. Email is the channel to use for formal complaints or document submissions related to identity checks.

Account Inbox Log into alion and check the notifications panel. Policy change alerts, document requests and dispute outcomes all arrive here. This is the channel we use for anything that changes your rights or requires your action under these terms.

HOW WE HANDLE YOUR DATA

Security, Data and Account Integrity Under These Terms

Your account information, transaction records and personal documents are handled according to the commitments outlined here. We take concrete steps to keep your data accurate, your wallet secure and your rights exercisable. Below are the specific areas these terms cover regarding trust and transparency.

Encryption in Transit

Every connection between your device and alion uses encrypted channels. Whether you deposit via Nagad from your phone or browse the lobby on a desktop browser, data moves through secure transport so third parties cannot intercept credentials or wallet details.

Identity Verification

We may ask for a national ID card photo, a selfie holding that card, or a utility bill. These documents confirm you are the true account holder before we process large withdrawals or lift account restrictions flagged by our compliance team.

Session Management

Idle sessions expire after a set period to prevent unauthorised access if you leave a device unattended. You can also manually log out from all devices through your account settings page, which immediately invalidates active tokens.

Data Retention

We retain transaction logs and identity documents for as long as required by applicable regulations. When retention is no longer necessary, records are securely deleted. You may request a summary of data held on your account at any time via email.

Cookie Usage

alion uses cookies to maintain your session, remember language preferences, and improve how pages load on return visits. You can manage cookie preferences in your browser settings; disabling session cookies will require you to log in each visit.

Right to Request Changes

You can ask us to correct inaccurate personal details, request a copy of data we hold, or ask for account closure and data deletion where no regulatory obligation prevents it. Submit your request through live chat or email and we will respond within the timeframe stated above.

Conditions That Govern Your Use of alion

alion Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on alion you enter into an agreement with us that covers every interaction on the platform — from depositing funds via bKash, Nagad or Rocket through to placing wagers on live tables, slots or sportsbook markets. These terms apply to you

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regardless of which device or browser you use to reach us. Access depends on your local law and the eligible regions we serve; it is your responsibility to confirm you are permitted to participate before funding your wallet. We may update these conditions at any time,
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and continued use of your account after an update means you accept the revised version. If a change materially affects your rights we will notify you through email or an in-account message before the revision takes effect. Accounts are personal. You may hold only one account,
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and sharing login credentials or allowing another person to use your wallet violates these terms. Breaches may result in account suspension and forfeiture of any balance remaining. We reserve the right to request identity documents at any stage — during registration, before processing a withdrawal, or
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during routine compliance checks. Failure to supply requested documents within the stated timeframe may lead to restricted access. All game outcomes are determined by the software providers whose platforms we host; we do not alter results. Any dispute about a game round will be resolved by
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referencing the provider's server logs as the definitive record.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms & Conditions

Below are answers to the questions members raise most often about what these terms mean in practice. If your question is not covered here, reach out through any of our support channels and cite the section you need clarified.

Yes. Access to alion depends on your local law and the eligible regions we currently serve. If your jurisdiction restricts participation, these terms do not grant you permission to override that. It is your responsibility to verify eligibility before funding your wallet through bKash, Nagad or Rocket.

We can update terms at any time, but material changes that affect your rights trigger a notification to your registered email or account inbox before the new version takes effect. Continuing to use your account after notification counts as acceptance of the revised conditions.

Holding multiple accounts violates these terms. If we detect duplicate registrations — same identity documents, same device fingerprint, or matching payment wallets — we may suspend all related accounts and withhold any remaining balances pending investigation.

Send a closure request via email or live chat. We will process it once any pending withdrawals clear and any outstanding verification requests are resolved. After closure, your data is retained only as long as regulatory obligations require before secure deletion.

Typically a photo of your national ID card, a selfie holding that card, and sometimes a recent utility bill or bank statement. These confirm you are the account holder and help us comply with the conditions set out in these terms regarding identity and fraud prevention.

Yes. These terms state that all game results — slots, live tables, crash games — are determined by the software providers whose systems we host. If you dispute an outcome, the provider's server logs serve as the definitive record and we adjudicate based on that data.

When you request a withdrawal via bKash, Nagad or Rocket, we may run a compliance check before releasing funds. If identity documents have not been submitted or your wagering history triggers a review flag, the payout may be held until verification is complete.

You can request correction of inaccurate details, ask for a copy of data we hold, or request deletion where no regulatory retention obligation applies. Submit your request through email or live chat and we respond within the timeframe stated in the data-retention section of these terms.

In cases of suspected fraud, identity mismatch or breach of these terms, we may suspend access immediately to protect both parties. You will receive a notification explaining the reason and the steps required to restore access, such as submitting additional verification documents.

Email is the correct channel for formal complaints. Include your username, the section number you believe has been breached, and any supporting evidence. We acknowledge receipt within one working day and aim to resolve disputes as quickly as the complexity of the case allows.

Terms Conditions at alion

How to Reach Us About These Terms

Security, Data and Account Integrity Under These Terms

Encryption in Transit

Identity Verification

Session Management

Data Retention

Cookie Usage

Right to Request Changes

Common Questions About These Terms & Conditions

01 Do these terms apply differently depending on where I live?

02 Can alion change these terms without telling me?

03 What happens if I open more than one account?

04 How do I close my account under these terms?

05 What documents might I need to provide for verification?

06 Are game outcomes covered by these terms?

07 How do withdrawal conditions work under these terms?

08 What rights do I have over my personal data?

09 Can my account be suspended without warning?

10 Where should I send a formal complaint about these terms?

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