Reference

How alion Handles Your Personal Information

We collect only what we need to run your account, process your bKash, Nagad or Rocket payments, and keep the platform secure. This policy spells out exactly what data we hold, why we hold it, and what you can do about it.

Account Data ProtectionPayment Info HandlingYour Rights ExplainedCookie PracticesLocal Wallet Privacy
Browse the Lobby Read FAQ
alion How alion Handles Your Personal Information
PRIVACY HELP CHANNELS

How to Reach Us About Your Data

Have a question about what we store or want something changed? You do not need to guess who to contact. We have specific paths depending on urgency. A quick account-level request goes through live chat, while formal data requests go through email. If you want to speak to someone directly, our phone line handles privacy-related queries as well.

Live Chat Open the chat widget from any page on alion. Tell the agent your request relates to personal data — they will route you to the privacy queue. Expect a response within the same session for simple queries like confirming what email is on file or updating your phone number.
Email Request Send a formal data access or deletion request to our support email. Include your registered phone number and the bKash, Nagad or Rocket ID linked to your account so we can verify ownership. We acknowledge receipt and respond with details or action within a reasonable timeframe.
Phone Support Call our support line for urgent privacy matters — for example if you suspect someone accessed your account without permission. The agent will verify your identity using your registered mobile number and walk you through immediate steps like locking the wallet or resetting credentials.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Privacy is not a single checkbox — it is a set of daily practices across our systems. From the moment you enter your phone number to the day you close your account, multiple layers keep your information where it belongs. Here is how each layer works so you can make an informed decision about sharing data with us.

Encryption at Rest and in Transit Every piece of data moving between your device and our servers travels through encrypted channels. Stored records — your name, wallet IDs, transaction logs — sit in encrypted databases. Even internal staff access is logged and restricted to specific roles with a documented need.
Cookie and Tracker Policy We use session cookies to keep you logged in and analytics cookies to understand how pages load on mobile networks common in Bangladesh. We do not plant cross-site advertising trackers. You can clear cookies from your browser settings at any time without losing your account — you will simply need to log in again.
Account Security Measures Your account is protected by a password plus OTP sent to your registered mobile number. If three failed login attempts occur, the account locks temporarily. We never ask for your bKash, Nagad or Rocket PIN through chat or email — anyone who does is not us.
Data Retention Period We keep your personal data for as long as your account is active, plus any additional period required by the regulations that apply in your jurisdiction. After that window, records are anonymised or permanently deleted. You can request early deletion, though pending transactions must clear first.
Who Receives Your Data Payment processors (bKash, Nagad, Rocket, Upay or bank transfer providers) receive only the details needed to move funds. Fraud-screening partners see transaction patterns, not full personal profiles. We share with legal authorities only when compelled by a valid order under applicable law.
How to Request Changes or Deletion Log in, open account settings, and update your email or phone directly. For a full data export or deletion request, contact support via live chat or email with your registered details. We verify ownership before acting — this protects you if someone else tries to alter your records without permission.

Common Questions About Your Data at alion

Below are the questions our support team hears most often when it comes to personal information, payment data and account privacy. If your question is not here, reach out through live chat or email and we will answer directly.

We collect your full name, mobile number, email address, and the wallet identifier for your chosen payment method — whether that is bKash, Nagad or Rocket. We also record your device type and IP address at registration for security verification purposes.

You need at least one verified payment method linked to your account in order to deposit or withdraw. If you prefer not to use bKash or Nagad, Rocket and bank transfer are alternative options. We store only the account identifier, not your wallet PIN.

No. We do not sell or rent your personal data to advertising networks, marketing agencies or any unrelated third party. Data leaves our systems only when it goes to payment processors or when law requires disclosure — never for ad targeting.

Transaction records remain on file for the duration your account is active, plus any retention period mandated by applicable regulations in your jurisdiction. Once that window closes and no pending actions exist, records are anonymised or permanently removed from our databases.

Send a request through live chat or email with your registered phone number and the wallet ID linked to your account. We verify ownership, compile the data, and deliver it in a readable format. The process takes a short period depending on the volume of records.

After you confirm account closure, we retain your records only for the minimum period required by regulation. Once that period ends, personal identifiers are deleted and transaction data is anonymised so it can no longer be traced back to you.

Only authorised personnel with a documented need can view wallet identifiers, and every access event is logged. Your Rocket PIN is never stored on our systems — we receive only the account number and transaction reference needed to process your deposit or withdrawal.

We log session data such as which game categories you visit and session duration. This helps us detect unusual activity that could signal unauthorised access. We do not build behavioural advertising profiles from this data or share it externally.

Yes. Clear cookies through your browser settings or use your browser's built-in cookie-blocking features. Doing so will not delete your account — you will simply be asked to log in again. Analytics cookies are not required for the platform to function.

Access to alion and the protections described here depend on your local law and eligible regions. We apply these data-handling standards uniformly, but legal enforceability varies by jurisdiction. If local regulations grant you additional rights, we honour those upon verified request.

Related pages

alion Bangladesh Hunza Peak Prize Roulette Dreamspin Register Crash ShockWave